Contents 38
A query says a few words. The person who typed them means far more.
Supplying an answer to the wrong interpretation has commercial consequences. See the cost of answering the wrong reading.
Search intent sorts queries into four or five classes and matches content to the class. This page states what is settled about that model, what it leaves out, and what follows for anybody who wants a page to answer the person as well as the query.
Every heading is a question. The answer stands directly under it, in plain words.
What is search intent?
Search intent is the purpose a search engine reads from a query. It is query-based: the reading starts from the words typed and from what earlier searchers clicked for them. It is the small part of user intent that reaches a search box, the part a person could put into a few words.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Write down what you want to end up with, then compare it with the query you typed | A notes app | How much of the aim the query carries |
| SEO | List the queries that bring visitors to the page and note the purpose each one suggests | Google Search Console, Performance report, filter by page | The search intent the page actually serves |
| Your site | Check your own domain; replace example.com with it | site:example.com "your topic" | Every page competing for the same reading of a query |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Reads each query as one small part of a larger aim | Pages that answer the query and keep the person |
| Management | Sees search intent as a reading of queries, beside the customer's aim | Decisions that do not rest on a label alone |
| Readers | Find a page that fits what they typed and what they meant | One search instead of several |

What is informational search intent?
Informational search intent is the class for queries that seek knowledge, an explanation or an answer. It is the largest class in the best-known counts. It is also the class that hides the most, because a question can be asked for very different reasons.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Ask yourself why you want to know, before choosing a result | A notes app | Which of several informational results fits the reason |
| SEO | Collect question queries and group them by the reason behind them | Search Console, custom regex filter for what, why and how | Different needs hidden inside one informational class |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"what is" OR intitle:why | Pages written for informational queries |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Asks why people want to know before writing the answer | Informational pages that serve several reasons, found by more questions |
| Customer support | Links answers written for the reason behind a question | Fewer follow-up questions |
| Readers | Get an answer that fits their reason for asking | Knowledge they can use |
Also discussed at https://www.semrush.com/blog/search-intent/
What is navigational search intent?
Navigational search intent is the class for queries that aim at one particular website or place online. The person already knows where they want to go. The query is a shortcut, and the result is either the destination or a detour.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Type the site name into the address bar or use a bookmark | Browser bookmarks | The destination without a result page in between |
| SEO | Check which page ranks for queries with the brand or product name | Search Console queries containing the brand name | Whether navigational queries reach the intended destination |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"your brand" | Which pages carry the name people navigate by |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Makes sure names people navigate by lead to the intended page | Branded searches that end at the destination |
| Customer support | Sees fewer people lost on the way to contact or login | Fewer calls about where to find things |
| Readers | Reach the place they meant at once | No detours |
What is commercial search intent?
Commercial search intent is the class for queries that compare and evaluate products or services before a purchase. SEO guides added it to the three classes of the original web search taxonomy. It marks the stage where a person weighs options before deciding.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Search the product together with test, comparison or problems | Google search, consumer test sites | Independent views beside the seller's own |
| SEO | Filter queries containing vs, best, review or alternative | Search Console, Performance report, query filter | Buyers who are still comparing |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:vs OR intitle:best OR intitle:review | Pages for people who weigh options |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Sales | Offers fair comparisons with the competitors named | Visibility for vs, best and review queries |
| Content team | Writes for people who are still weighing options | Readers who return when they decide |
| Readers | Compare options on sound information | Decisions they do not regret |
Also discussed at https://www.semrush.com/blog/search-intent/
What is transactional search intent?
Transactional search intent is the class for queries that aim to complete an action, such as buying, booking or downloading. It is the class marketing values most. A query can look transactional and still come from someone who is not ready to act.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Check delivery, price and cancellation terms before acting | The seller's terms and conditions page | Whether the action can be completed as expected |
| SEO | Watch where visitors from buy or book queries stop | Microsoft Clarity session recordings and dead clicks | Obstacles between the query and the completed action |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:buy OR intitle:book OR intitle:download | Pages built for completing an action |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Sales | Removes obstacles between the query and the completed action | More completed purchases and bookings from search |
| Product team | Sees where visitors from action queries stop | Fixes that turn ready visitors into customers |
| Readers | Complete the action without searching the page | Less effort |
If the words of a query carried one readable intent, a second reading by hand would confirm the class. It changed the class for one query in four.
| Intent classification of Web queries | Value |
|---|---|
| Queries classed as informational by the automatic method | 80.6 % |
| Informational share after correction by hand coding | about 65 % |
| Hand-coded sample of 400 queries classed differently | 25.8 % |
| Queries that fit one intent class with high confidence | about 75 % |
Jansen, B. J., Booth, D. L. and Spink, A., Determining the informational, navigational, and transactional intent of Web queries, Information Processing and Management, 2008. 1,523,793 queries from a Dogpile log, 400 queries coded by hand.
How do Google's search quality rater guidelines classify the intent behind a query?
Google's search quality rater guidelines describe user intent in their own categories, among them Know, Do, Website and Visit-in-person. Human raters use them to judge whether results meet the need behind a query. The ratings help Google evaluate its systems, and Google states that they do not directly rank individual pages.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Decide whether you want to know, do, reach a website or visit a place | A notes app | The kind of result to look for |
| SEO | Sort the page's top queries into Know, Do, Website and Visit-in-person | Google's search quality rater guidelines PDF and Google Sheets | Which of Google's intent categories the page meets |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"near me" OR intitle:hours OR intitle:directions | Pages for visit-in-person queries |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Checks pages against Know, Do, Website and Visit-in-person | Pages judged helpful by the standard Google's raters apply |
| Content team | Knows which category each page has to meet | Pages that meet the need behind the query |
| Readers | Get results that match what they want to do | Less sorting through mismatched pages |
Also discussed at https://blog.google/products-and-platforms/products/search/overview-our-rater-guidelines-search/
What are the three Cs of search intent?
The three Cs are content type, content format and content angle, a checklist from SEO practice for matching a page to what already ranks. It reads the intent from the result page itself. What already ranks becomes the template for what should rank next.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Notice whether the top results share one format, and look further down when it does not suit you | Google search, second page of results | Formats the first results leave out |
| SEO | Record type, format and angle of the top ten results for one query | Google search in a private window and Google Sheets | The template the result page imposes |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"how to" OR intitle:guide OR intitle:list | Which formats the site already uses |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Uses type, format and angle as a starting point and adds what the top results lack | Pages that fit the result page and still offer something new |
| SEO | Records the format of the top results before briefing | Briefs that do not simply copy the first page |
| Readers | Find a format that suits them among the familiar ones | Content they can use in their preferred form |
Also discussed at https://ahrefs.com/blog/search-intent/
Described in a Google patent: https://patents.google.com/patent/US8756218B1/en
How do SERP features relate to search intent?
SERP features are the elements of a result page beyond the ten links: answer boxes, product listings, maps, videos and questions. Search engines choose them from the intent they infer, and SEO practice reads the intent back from them. The reading confirms itself, which is how a confirmation bias builds into the result page.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Scroll past the answer box and open a full result | Google search | What the box left out |
| SEO | Note which features appear for the page's main queries and which ones the page holds | Search Console, Search appearance, and a private browser window | How the engine reads the query, and whether the page fits that reading |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:faq OR intitle:"how to" | Pages likely to be shown in question and answer features |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Reads features as the engine's interpretation of the query | Pages built for the reading and for the need beyond it |
| Management | Understands why clicks can fall while rankings hold | Realistic expectations of search traffic |
| Readers | Get a full answer when the feature is too short | Depth one click away |
Also discussed at https://www.semrush.com/kb/1226-how-is-keyword-intent-calculated
Described in a Google patent: https://patents.google.com/patent/US9607087B1/en
What role does semantics play in reading a query?
Semantics is the study of meaning, and search systems use it to interpret a query beyond its exact words. It connects a query to entities, synonyms and related concepts. The words stay the ground on which that meaning is built.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Search the synonym or the field's term when the first word fails | Google search, Verbatim under Tools | Whether the engine treats both words as one meaning |
| SEO | Group queries with different words that mean the same | Search Console export to Google Sheets | Meanings the page is found for under several words |
| Your site | Check your own domain; replace example.com with it | site:example.com "term" OR "synonym" | Whether the site carries the words the meaning is built on |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Uses the field's words and their synonyms naturally | The page found under several words for one meaning |
| SEO | Groups queries by meaning, beyond exact words | One strong page per meaning |
| Readers | Find the page with their own words | No need to guess the expert term |
Also discussed at https://www.google.com/intl/en_us/search/howsearchworks/how-search-works/ranking-results/
Described in a Google patent: https://patents.google.com/patent/US7636714B1/en
What are speech acts in search queries?
Speech acts are utterances understood as actions: asking, requesting, promising, thanking. Research on conversational search uses the idea to read what a spoken or typed turn is meant to do.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Say to yourself whether you are asking, requesting or complaining | A notes app | What an answer has to do for you |
| SEO | Mark each query of the page as question, request, statement or complaint | Search Console export and Google Sheets | The acts searchers perform with the page's queries |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"how can I" OR intitle:"help with" | Pages that answer a request |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Answers a request with an action and a question with an answer | Pages that do what the query asks |
| Customer support | Recognises complaints and requests hidden in questions | Replies that meet the act |
| Readers | Get a response that fits what they were doing with their words | Feeling understood |
What is an illocutionary act in a search query?
An illocutionary act is the communicative force of an utterance: whether it asks, orders, promises or asserts. The same words can carry different forces. A query has a force, and the four intent classes only capture part of it.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Rephrase the query as a full sentence with its force: I want, I ask, I need | A notes app | The force the short query hides |
| SEO | Compare queries with the same words and a different force, such as price and cheapest | Search Console queries tab | Where one set of words carries two intentions |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"should I" | Pages that answer a question asking for advice |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Separates queries with the same words and a different force | Pages that fit the force, beyond the words |
| Sales | Notices when a question is really a request for advice | Advice at the moment it is asked for |
| Readers | Get the kind of answer they asked for | No mismatch between asking and receiving |
Also discussed at https://plato.stanford.edu/entries/speech-acts/
What does the standard treatment of search intent leave out?
The person. Search intent is treated as a four-part taxonomy of queries, and pragmatics is missing from it: indirect speech acts, the conditions under which a request counts as fulfilled, presuppositions, and the difference between what a query says and what its author means. That missing part is where user intent lives, the thoughts, questions and wishes a person carries at the kitchen table or in the car long before a word is typed.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| SEO | Ask visitors one open question about what brought them and compare the answers with the page's intent class | Google Forms linked from the page | The part of the person the class does not show |
| Your site | Check your own domain; replace example.com with it | site:example.com "why you are here" OR "what brought you" | Pages that already ask the person |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Management | Invests in understanding the person behind the query | Demand that competitors reading only queries overlook |
| Content team | Writes for the person as well as for the class | Pages that keep visitors whose aim differs from the class |
| Readers | Are treated as people with a situation | Trust in the page |
What is an indirect speech act when someone searches?
An indirect speech act performs one act by means of another, as when a question works as a request. John Searle described the mechanism in 1975. A query phrased as a question or a statement often asks for something its words do not name, and a keyword reading passes over it.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Ask what you want to happen, beyond the words you typed | A notes app | The request behind a question |
| SEO | Find question queries that are really requests, such as can I get a refund | Search Console queries containing can I or is there | Requests the page answers only as questions |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"can I" OR intitle:"is there" | Pages that meet the request behind a question |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Customer support | Reads can I questions as requests and answers them as such | Help pages that grant what is asked |
| Content team | Writes answers that fulfil the request behind the question | Pages that end the search |
| Readers | Get what they asked for, even when they phrased it as a question | One step fewer |
Also discussed at https://plato.stanford.edu/entries/speech-acts/
What are the felicity conditions of a searcher's request?
Felicity conditions are the conditions under which a speech act succeeds, for instance that a request is possible to fulfil and that the speaker actually wants it fulfilled. They decide whether an answer counts as an answer. A page can match every word of a query and still fail all of them.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Check whether the result makes your request possible, beyond mentioning it | Your own task list | Whether the answer counts as an answer |
| SEO | Test the page against the request: can a visitor do what the query asks | The page on a phone and a colleague as test person | Pages that match the words and fail the request |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"how to" | How-to pages to test: can a visitor do what the title promises |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Product team | Tests whether visitors can actually do what the query asks | Pages that succeed as answers |
| Content team | Checks that each page meets the request it ranks for | Fewer quick returns to the result page |
| Readers | Receive an answer that counts as an answer | Their request fulfilled |
Also discussed at https://plato.stanford.edu/entries/speech-acts/
What is indirect search intent?
Indirect search intent is the purpose behind a query that its words do not state. The person with a headache types headache tablet and wants the headache gone. The four classes file the query under the tablet.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Search for the outcome you want, beyond the means you assume | Google search | Other ways to reach the outcome |
| SEO | Look at queries next to the page's topic that name the underlying problem | Google related searches and People also ask | The purpose the main query does not state |
| Your site | Check your own domain; replace example.com with it | site:example.com "alternatives" "your topic" | Pages that treat the aim beyond the product |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Treats the outcome people want as well as the means they assume | Visibility for the problem as well as the product |
| Sales | Offers the solution that fits the aim | Customers who stay satisfied |
| Readers | Learn about ways they did not know to search for | A better solution |
What is contextual enrichment of a short query?
Contextual enrichment is the pragmatic process by which a listener fills in what the literal words leave open, using the situation. Every short query needs it to mean anything. A page written for the literal words skips the step the searcher already took.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Add where, when or for whom to the query | Google search | Results for your situation |
| SEO | Compare the short query with its longer variants in the page's data | Search Console queries tab, sorted by length | The situations searchers add |
| Your site | Check your own domain; replace example.com with it | site:example.com "for beginners" OR "for small business" | Pages that name the situation of their readers |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Names situations, groups and conditions in the text | Pages found for the longer queries of real situations |
| SEO | Reads which situations searchers add to short queries | Content planned from the situations people are in |
| Readers | Find content for their situation | Answers that apply to them |
What is the explicature behind a search query?
An explicature is the full proposition a listener develops from an incomplete utterance, a concept from relevance theory. Two or three words in a search box stand for a complete thought. The missing parts of that thought decide which answer fits.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Write the full sentence your query stands for | A notes app | The complete thought |
| SEO | Write the full sentence behind each main query and check the page answers it | Search Console and Google Sheets | Missing parts of the thought on the page |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"how do I" OR intitle:"what should I" | Pages written for the full question |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Writes for the full thought behind the short query | Passages that answer complete questions and can be quoted |
| SEO | Turns main queries into full sentences before briefing | Briefs that name the real question |
| Readers | See their full question answered | No reformulation |
What does relevance theory add to search intent?
Relevance theory, developed by Dan Sperber and Deirdre Wilson, explains understanding as a balance between the effect a piece of information has and the effort it takes to process. It defines relevance from the side of the mind. SEO uses the word relevance constantly and rarely defines it.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Stop at the result that answers with the least effort | Google search | Relevance judged by effect and effort |
| SEO | Measure how quickly the answer appears on the page | The page on a phone, Microsoft Clarity scroll depth | The effort the page asks for its effect |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"in short" OR intitle:summary | Pages that give the effect with little effort |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Gives the effect early and keeps the effort low | Readers who get the answer and stay for more |
| Product team | Removes steps that add effort without effect | Pages that are easier to use |
| Readers | Get the most from the least reading | Time saved |
What is speaker meaning in a searcher's query?
Speaker meaning is what a person intends to communicate by an utterance, as distinct from what the words mean in general. Paul Grice made the distinction central to the study of meaning. In search, it is the part of user intent that a dictionary cannot supply.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Say what you mean in your own words before searching | A notes app | The meaning a dictionary cannot supply |
| SEO | Read how people phrase the same need in forums | Reddit and forum search, Google with site:reddit.com | What searchers mean by the words they use |
| Your site | Check your own domain; replace example.com with it | site:example.com "in other words" OR "what this means" | Pages that state what a term means in use |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Learns how people use words from forums and support | Pages written in the meaning people intend |
| Customer support | Passes on how customers phrase their needs | Help texts in the customers' own sense |
| Readers | Find text that means what they mean | Fewer misunderstandings |
Also discussed at https://plato.stanford.edu/entries/grice/
What is the utterance meaning of a search query?
Utterance meaning is the meaning of words as used in one particular situation, between their general sentence meaning and the speaker's intention. The same query means different things on a Monday morning and at midnight. Treating every query as if it had one meaning erases the situation.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Add the time or place when a query means different things in different situations | Google search | Results for your moment |
| SEO | Compare the page's queries by weekday, device and country | Search Console, Performance report, date, device and country tabs | How the same query changes with its situation |
| Your site | Check your own domain; replace example.com with it | site:example.com "on weekends" OR "at night" OR "on mobile" | Pages that address a situation of use |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Compares the same query across time, device and country | Pages that fit the situation of use |
| Content team | Addresses the moment and place of use where it matters | Content that answers the query as meant at that moment |
| Readers | Get an answer for their moment | Relevant help when they need it |
Also discussed at https://www.semrush.com/blog/search-intent/
What is an expressive speech act in search?
An expressive speech act states a feeling or an attitude: thanking, complaining, apologising, being worried. Many queries carry one, as in why does my back hurt so much. A taxonomy of information and transactions has no class for the worry.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Name the feeling behind the search, then look for the facts | A notes app | Results that meet the worry and the question |
| SEO | Find queries with so, really, still or why does my | Search Console custom regex filter | Worry and frustration inside queries |
| Your site | Check your own domain; replace example.com with it | site:example.com "frustrating" OR "worried" OR "annoying" | Pages that respond to feelings |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Acknowledges worry and frustration before giving facts | Readers who stay because they feel heard |
| Customer support | Receives calmer customers who have read the page | Friendlier contacts |
| Readers | Find a page that meets the feeling and the question | Relief alongside the answer |
What is a commissive speech act in a query?
A commissive speech act commits the speaker to a future action: promising, pledging, registering. Some queries announce such a commitment, such as a sign-up or an enrolment. Filing them as ordinary purchases misses what the person is about to bind themselves to.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Read the obligations before signing up or enrolling | The provider's terms, cancellation rules | What you commit to |
| SEO | Check sign-up queries against what the page says about duration and cancellation | Search Console queries containing sign up, register or enrol | Whether the page states the commitment |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:register OR intitle:"sign up" OR intitle:membership | Pages where visitors commit to something |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Legal and compliance | States duration, cost and cancellation before the sign-up | Fewer disputes after commitments |
| Sales | Makes the commitment clear at the moment of decision | Customers who stay because they knew the terms |
| Readers | Know what they bind themselves to | Commitments without surprises |
What is a declarative speech act in online search?
A declarative speech act changes a state of affairs by being performed, such as resigning, naming or cancelling. Online, many actions work this way: cancelling a contract or submitting an application. A query for such an act is neither navigation nor a purchase.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Search the act with the provider's name, such as cancel contract name | Google search, the provider's own help pages | The official route to perform the act |
| SEO | Check whether cancel, terminate or apply queries reach a page where the act can be done | Search Console queries tab | Whether the page lets the visitor perform the act |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:cancel OR intitle:terminate OR intitle:apply | Pages where an act is performed |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Customer support | Puts cancellation and application routes where search leads | Fewer calls to perform an act the page could perform |
| Legal and compliance | Keeps legally required routes easy to find | Obligations met where people look |
| Readers | Perform the act directly | Less effort and less frustration |
What is the essential condition of a searcher's question?
The essential condition is what makes an utterance count as the act it is, for a question the attempt to obtain the information asked for. It names the obligation a valid response has to meet. A page that mentions every target term and never meets that obligation has answered nothing.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Check whether you got the information you asked for, beyond related facts | Your own question written down | Whether the question was answered |
| SEO | Put the query as a question above the page and mark the sentence that answers it | A printout or a copy in a text editor | Pages without an answering sentence |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"what is" "your topic" | Question pages to check for a direct answer |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Puts a sentence that answers the question on every question page | Passages that answer engines can cite |
| SEO | Checks pages for a direct answer to their main query | Fewer pages that rank and fail |
| Readers | Get the information they asked for | A question closed |
What is the propositional content of a query?
Propositional content is what an utterance is about, the state of affairs it describes, independent of its force. A query has one: its words stand in relations to each other. A reading that counts single keywords loses those relations.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Put the query words in quotation marks when their order matters | Google exact-match search | Results that keep the relation between the words |
| SEO | Compare queries that use the same words in a different order | Search Console queries tab | Where word order changes the meaning |
| Your site | Check your own domain; replace example.com with it | site:example.com "exact phrase" | Whether the site carries the words in their relation |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Keeps the relations between the query's words in the text | Pages found for the meaning of the whole query |
| SEO | Compares queries whose word order changes the meaning | The right page for each relation |
| Readers | Find content about their words in the right relation | Fewer wrong matches |
Also discussed at https://www.semrush.com/blog/search-intent/
What is presupposition accommodation in search?
Presupposition accommodation is the process by which a listener silently accepts a background assumption that an utterance takes for granted. David Lewis described it in 1979. headache tablet takes pills for granted, and a page that accommodates the assumption without noticing it leaves out the person who would prefer something else.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Ask what your query takes for granted and search without that assumption | Google search | Options the assumption excluded |
| SEO | List what the page's main queries assume and check whether the page names it | Search Console and Google Sheets | Assumptions the page accepts silently |
| Your site | Check your own domain; replace example.com with it | site:example.com "do you really need" OR "is it necessary" | Pages that question an assumption |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Names what a query takes for granted and addresses it | Visibility for people who would prefer another way |
| Product team | Learns which assumptions customers bring | Offers that fit more people |
| Readers | See options their assumption excluded | A freer choice |
Also discussed at https://plato.stanford.edu/entries/presupposition/
What is a pragmatic presupposition of the searcher?
A pragmatic presupposition is background knowledge a speaker assumes to be shared with the listener, as Robert Stalnaker described it. Searchers assume far more shared context than a search box holds. The answer that fits is the one that knows what was assumed.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Add the context you assume everyone shares, such as your country or your device | Google search | Results that fit your background |
| SEO | Check which countries and devices bring the page's queries | Search Console, country and device tabs | Shared context searchers assume |
| Your site | Check your own domain; replace example.com with it | site:example.com "in Germany" OR "in the UK" OR "in the US" | Pages that state the context they assume |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | States the country, device or background a page assumes | Pages that fit the context searchers assume |
| Legal and compliance | Makes clear which jurisdiction a statement applies to | Lower risk from answers read in the wrong context |
| Readers | Know whether the answer applies to them | Answers they can rely on |
Also discussed at https://plato.stanford.edu/entries/presupposition/
What is information structure in a multi-word query?
Information structure is the way an utterance divides what is given from what is new and in focus. In a query of several words, one part is the known frame and another is what the person actually wants to find. Treating the words as an unordered set loses which is which.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Put the new part of your question first when results miss it | Google search | Results focused on what you want to find |
| SEO | Mark in each long query which part is the frame and which is the focus | Search Console export and Google Sheets | The focus the page has to answer |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"your topic" "focus word" | Pages that treat the focus within the frame |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Answers the focus of a query within its frame | Pages that serve the part people want to find |
| SEO | Marks frame and focus in long queries | Content briefs aimed at the focus |
| Readers | Find the new part of their question answered | No reading about what they already know |
What is topic-comment structure in a search query?
Topic-comment structure separates what an utterance is about from what it says or asks about that topic. In the query headache tablet side effects, the tablet is the topic and the side effects are the question. Content aimed at the topic alone answers the wrong half.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Search the question about the topic, beyond the topic alone | Google search | Answers to your half of the query |
| SEO | Group queries by topic and list the comments people add | Search Console queries tab, filter by the topic word | The questions asked about the topic |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"your topic" intitle:"side effects" OR intitle:cost | Pages that answer a question about the topic |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Writes sections for the questions people ask about a topic | Visibility for the question attached to the topic |
| SEO | Groups queries by topic and lists the comments | A map of what people ask about each topic |
| Readers | Get an answer to their half of the query | No general text about the topic alone |
What is an implicit information need behind user intent?
An implicit information need is a need the person has without stating it, and sometimes without being aware of it. Robert Taylor described in 1968 how a need moves from an unexpressed state to the compromised form of a question put to a system. The query is the last and smallest of those stages.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Ask what you would need next if this search succeeded | A notes app | The unstated need |
| SEO | Read support questions that follow a visit to the page | Support inbox, chat logs | Needs the page leaves unstated |
| Your site | Check your own domain; replace example.com with it | site:example.com "what to do next" OR "next steps" | Pages that meet the need after the answer |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Adds the next step people will need after the answer | Visitors who stay for the follow-up |
| Customer support | Sees needs that visitors did not state turned into page content | Fewer follow-up contacts |
| Readers | Find help for the need they had not yet named | Fewer surprises later |
What is a search goal beyond a single query?
A search goal is the larger aim that a whole search session serves, often across several queries. Daniel Rose and Danny Levinson studied such goals in web search in 2004. A page built for a single query serves one step of a path the person walks further.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Write the goal of the session at the top of your notes | A notes app | Queries that serve the goal |
| SEO | Look at the paths visitors take through the site after arriving from search | Google Analytics 4 path exploration | The goal the query was one step of |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:"complete guide" OR intitle:roadmap | Pages that serve the whole goal |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Links the steps of a goal across pages | Visitors who complete their goal on the site |
| Management | Sees search as paths toward goals | Content investment along whole paths |
| Readers | Reach their goal without starting new searches | A shorter path |
What is a query reformulation pattern?
A query reformulation pattern is the typical way people change a query when the first results do not help: adding words, removing words, replacing a term. Each change shows what the previous query did not carry. Intent read from one query at a time never sees the sequence.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Change one word at a time and watch the results | Google search | Which word carries the need |
| SEO | Find near-identical queries for the page that add or replace a word | Search Console queries tab, filtered by page | The word the first query lacked |
| Your site | Check your own domain; replace example.com with it | site:example.com "term" OR "added word" | Whether the site carries the words people add |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| SEO | Adds the words people try in their second query | The page found on the first attempt |
| Content team | Covers the added and replaced words naturally | More queries leading to the same good page |
| Readers | Find the page with their first words | No trial and error |
Also discussed at https://www.nngroup.com/articles/search-visible-and-simple/
What is task-based search in relation to user intent?
Task-based search treats searching as part of completing a task, such as planning a move or choosing a treatment. The task decides which information is needed and in what order. Short, isolated queries are the visible fragments of that task.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Break the task into steps and search each step | A notes app or a checklist | Results in the order the task needs |
| SEO | Map the page's queries to the steps of the task they belong to | Search Console and Google Sheets | Steps of the task the site does not cover |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:step OR intitle:checklist | Pages that follow the steps of a task |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Product team | Designs content around the steps of real tasks | Pages that fit the order of the work |
| Content team | Covers each step and links the next | Visibility across the queries of a whole task |
| Readers | Get what each step of the task needs | Tasks completed |
What is an epistemic need behind an informational query?
An epistemic need is the need to know something well enough to believe it and act on it. A person with an informational query often wants reasons they can rely on, beyond a fact. A short answer meets the query and leaves that need open.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Look for the reason behind an answer and check it in a second source | Google search, Google Scholar | Knowledge you can act on |
| SEO | Check whether each claim on the page gives its reason or evidence | Google Scholar, primary sources | Claims readers cannot rely on |
| Your site | Check your own domain; replace example.com with it | site:example.com "because" "study" OR "evidence" | Pages that give reasons for their claims |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Gives reasons and evidence for claims | Pages that answer engines and other sites cite |
| Legal and compliance | Keeps claims supported | Lower risk from unsupported statements |
| Readers | Know enough to believe and act | Decisions on firm ground |
What is cognitive search intent within a search session?
Cognitive search intent describes the state of understanding a person is in while searching: orienting, comparing, checking, deciding. The state changes during a single session. A page that answers only one state loses the person when they move to the next.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| Searcher | Notice whether you are orienting, comparing, checking or deciding | A notes app | The kind of page that fits your state |
| SEO | Sort the page's queries by state: overview, comparison, check, decision | Search Console export and Google Sheets | States the page leaves unserved |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:overview OR intitle:compare OR intitle:checklist | Pages for each state of understanding |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Offers overview, comparison, check and decision support | Visitors stay as their state changes |
| Sales | Recognises whether a prospect is orienting or deciding | Conversations at the right moment |
| Readers | Find content for their current state | Progress without repetition |
Why do misread queries matter commercially?
Queries that rely on implication, presupposition or an indirect request are filed under the wrong commercial class. Content is then built for the class, and the person who arrived with a different aim leaves. The cost appears as traffic that never converts, while the ranking report looks fine.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| SEO | Compare queries with high impressions and clicks against conversions from the same page | Search Console and Google Analytics 4 key events | Traffic filed under the wrong class |
| Your site | Check your own domain; replace example.com with it | site:example.com intitle:buy OR intitle:price | Sales pages that may receive informational visitors |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Management | Looks at conversions next to rankings | A truer picture of what search brings |
| SEO | Finds traffic filed under the wrong class | Pages rebuilt for the aim visitors actually have |
| Readers | Arrive at a page that fits their aim | Less wasted time |
What should a page do about search intent?
Answer the user intent and carry the search intent inside it. Whoever sells a course on acupressure treats headache tablets too, with their advantages and disadvantages, and explains why faster alternatives often exist. A page can also ask back what brought the visitor, which is the idea of Supervised Search.
| Who | What to do | Free means | What it shows |
|---|---|---|---|
| SEO | Add one question that asks what brought the visitor and link each answer to the passage that fits | The page itself, Microsoft Clarity to watch which answers people choose | The user intent behind the search intent |
| SEO | Cover the assumed product and its alternatives with their advantages and disadvantages | People also ask and related searches on Google | Visitors who stay although their aim differs from the query |
| Your site | Check your own domain; replace example.com with it | site:example.com "advantages" "disadvantages" | Pages that weigh the assumed solution against others |
| Who benefits | In everyday use | How it pays off |
|---|---|---|
| Content team | Answers the user intent and carries the search intent inside it | Visitors who reach the passage that fits |
| Sales | Presents alternatives with their advantages and disadvantages | Trust from visitors whose aim differs from the query |
| Readers | Are asked what brought them and guided from there | Search that ends on the page |
Last revised 2026-09-16.
